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How do we ensure fast and reliable delivery of your orders

Author photoPaulina

Reading time 5 min
Recent events and announcements

Alasans is the second biggest online seller of lighting in Europe, and our way to becoming the European leader is necessarily accompanied by constant changes and innovations in logistics. After all, speed and reliability come hand in hand with the satisfaction of our customers. Come and take a look at how the e-shop, which supplies lighting to 26 European countries, does logistics.

How do we ensure fast and reliable delivery of your orders

Alasans belongs to well-known companies in the e-commerce world, which, in addition to thousands of positive reviews from satisfied customers, is proven by the company’s repeated inclusion in the rankings of the European digital world leaders

We carefully monitor the market development, and we try to react flexibly to its needs and innovate immediately. Only that way we will be able to offer top-notch services, deliver our goods on time, and we will be able to expand the product range according to the requirements of our customers.

We are expanding and modernizing

By 2025, Alasans will be the market leader in lighting in the Czech Republic and the second-largest supplier in Europe. To meet the increasing demand for our products and the growing service requirements of our customers, we have expanded our logistics center. Between the end of 2023 and summer 2025, we gradually renovated existing areas and constructed new ones, doubling our warehouse space to a total of 35,000 m². This includes a new high-bay warehouse with 4,500 pallet spaces and a height of 19 m.

In addition, with this capacity expansion, we implemented the new mySTOCK® inventory management system from Kvados a.s. This system optimizes warehouse processes using artificial intelligence and machine learning. Automating these processes helps to accelerate order picking and shipping preparation, allowing our customers to receive their orders faster.

What our expanded logistics center has achieved:

  • We have doubled our warehouse space to 35,000 m².
  • The average shipping time has been reduced from 12 to just 4 hours.
  • We can now process up to 10,000 orders per day.
  • Thanks to optimization and automation, we have increased packaging productivity by 2.5 times.

Currently, we ship orders on the same day we receive them from the customer, or the next day if the order is received in the evening. For self-pickup at our logistics center, customers can collect their goods an average of four hours after placing the order. Considering that most of our items are lighting fixtures, which require careful handling and packaging, this is a very good result.


A trip to the history of Alasans

Alasans has been on the market for almost 30 years and, at the same time, has been able to grow into the second-largest player in the online market with lights. It currently operates in 26 European countries. 

We are currently selling more than 250  lighting brands, have 65,000 product types in our range, over 1,5 million pieces in stock, and have successfully delivered over 5 million orders to our customers to date.

Customers always come first 

We are aware of the fact that a satisfied customer will come back, and that is why we devote our utmost efforts to offer a well-organized e-shop full of inspiration, comfortable shopping, fast and reliable delivery, and possible complaints. The needs and demands of customers continue to grow, and we know that we can positively influence the further development of our company by investing in their satisfaction. That's why we are constantly adapting our range to customers' current needs and looking for new ways to do things better, which will no doubt be helped by a new warehouse. 

Author of the article:

Paulina
Paulina Customer service specialist

Ciara is not only a customer service specialist but also a fan of modern LED lighting. Her articles will advise you on how to save on electrical energy or how to choose the right light bulb. She will also give you lots of tips on how to perfectly illuminate your house and garden.